Global Distribution Company Implements “Call Blending” Application merging telephone, internet, and fax with automated resource rules
Financial Brokerage Company uses integrated automation with barcode routing to eliminate lost documents and enable faster processing of paper based documents
Using barcodes for routing and document Type Classification for Employee Background Checks
Insurance Claims Outsourcing Company uses Automation to streamline paper based Claims document Processing
Large Home Improvement Store Chain Automates Their Order Process by automatically provide sub-contractors with project information when customers purchase
Want to see how easy it is to deploy Snapsflow? Learn how to configure Snapsflow for multiple practicle applications.
Services
The SNAPS Professional Services Methodology is a five phase approach with the following elements:
- Planning/Assessment – Professional Services staff meet with customers’ process owners, end-users and IT staff to understand the business case scenario, environment and customer variables to define the customers’ requirements, interactive communications and rollout process.
- Design – A detailed statement-of-work (SOW) document is prepared detailing all phases of work to be performed and implementation details.
- Configuration and Testing – The solutions are configured to meet the requirements of the specific customer environment, tested at SNAPS and installed into the designated development and/or test environment.
- “Go-Live” – All deliverables are transitioned onto production systems and monitored for accuracy, consistency and performance.
- Optimization – A review is performed with the customer to identify future opportunities for optimization and continuous process improvement scenarios.
Maintenance and Support: The SNAPS provides technical assistance to customers who are enrolled in each of our Support Programs. Our support team handles questions on use, configuration, and functionality. In addition, we help to identify issues and document enhancement requests for consideration in future product releases. By allowing each customer to select a level of service that corresponds with their specific requirements, SNAPS is able to deliver highly appropriate and effective service. SNAPS Support Program customers receive convenient access to software upgrades, a support knowledge base, and an on-line mechanism to post and review trouble tickets, all through the SNAPS Customer Support Site http://www.Snapsflow.com/Services/CustomerSupport.html. SNAPS customers are provided software updates to ensure deployed solutions are kept current. The Holon Business Unit provides 24x7x365 support to our customers. Currently support is provided by our development and implementation staff on a rotating basis with after-hours beeper support. Support is provides for functions concerns, technical issues and on the use of the solutions. Wide spread adoption will require additional support staff, updates and changes to the support Web site, knowledge base and subject matter expertise.
Collaboration Improves Lives
This simple axiom drives everything we do. It shapes how we approach problems, execute solutions and measure results. It’s not enough to be a real-time organization; you need to facilitate real-time collaboration. We do this using the Adaptive Exchange Methodology.
The Adaptive Exchange Methodology uses a stack of technologies called the Snapsflow Framework. Each technology is focused on overcoming specific challenges in achieving Real Time Collaboration. The Holon Framework was built, from the ground up, to be configured into combinations that lower the technical and human hurdles to collaboration while optimizing strategic agility and operational efficiency.