Global Distribution Company Implements “Call Blending” Application merging telephone, internet, and fax with automated resource rules



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Financial Brokerage Company uses integrated automation with barcode routing to eliminate lost documents and enable faster processing of paper based documents



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Using barcodes for routing and document Type Classification for Employee Background Checks



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Insurance Claims Outsourcing Company uses Automation to streamline paper based Claims document Processing



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Large Home Improvement Store Chain Automates Their Order Process by automatically provide sub-contractors with project information when customers purchase



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Want to see how easy it is to deploy Snapsflow? Learn how to configure Snapsflow for multiple practicle applications.



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RightFax Support Services

SNAPS Customer Support has the technical expertise and experience you need to get the most out of your RightFax investment

As a Platinum Certified RightFax Reseller, SNAPS is well qualified to provide you the technical support you need. Our RightFax support teams handle questions on the use, configuration, and functionality of RightFax solutions. In addition, we can help to identify issues and document enhancement requests for consideration in future product releases.

SNAPS customer support is located in our Roswell Georgia office. Our front-line staff is further assisted by our development and account management personnel to better resolve your issues. Our objective is to:

  • Minimize the time to resolve issues, and to
  • Build familiarity between our support staff and our customers and their specific use and workflow around our services.

To enroll in our RightFax Support program please call Lauren at 678-324-2019 or email her at lwallace@snapsinc.com

SNAPS RightFax Support includes the following services:

  • Support for any situation where the RightFax software and/or its associated modules do not perform as described in the manuals and instructional guides published by OpenText.
  • Software Updates: Access to all latest product upgrades, maintenance releases, patches and documentation.
  • Support services by telephone, e-mail, or on-line via the Customer Support site.
  • Support for servers (SUIDs) covered under a current support contract for supported versions of RightFax.
  • Assistance with Installation procedures when the procedures.
  • Compatibility information for OS, and supported software modules.

OpenText Coordination

Should SNAPS Customer Support be unable to resolve your issue, SNAPS will escalate the issue to an OpenText Support Engineer and the SNAPS Engineer will remain on the call to manage the issue through resolution. SNAPS is your 1st level of support for RightFax and we are committed to resolving your issues.

Collaboration Improves Lives

This simple axiom drives everything we do. It shapes how we approach problems, execute solutions and measure results. It’s not enough to be a real-time organization; you need to facilitate real-time collaboration. We do this using the Adaptive Exchange Methodology.

The Adaptive Exchange Methodology uses a stack of technologies called the Snapsflow Framework. Each technology is focused on overcoming specific challenges in achieving Real Time Collaboration. The Holon Framework was built, from the ground up, to be configured into combinations that lower the technical and human hurdles to collaboration while optimizing strategic agility and operational efficiency.