Snapsflow Solutions - Industries

Snapsflow Industries

Snapsflow delivers value to any business by:

Improving the accuracy, look/feel, reliable delivery and availability of transactional documents
Reducing the costs associated with ongoing storage, access and delivery of transactional documents by providing a secure, online archive system.
Improving the efficiency of processes by automating the scanning, classifying, indexing and routing and storage of sales orders, invoices, shipping documents, remittances and other transactional documents.
Reducing errors and manual processing costs by extracting detailed transactional information from business documents that is then integrated into Snapsflow.
Improving overall workflow, collaboration, throughput and efficiency by providing end-to-end automation and management of document-intensive, transaction-focused business processes.

Snapsflow Solutions are configurable and can be designed to help your business achieve best practices. Snapsflow solutions come in many forms.

We have developed a broad range of industry-specific solutions to help companies just like your succeed. Presented below are brief descriptions of some of the solutions we have developed for our customers.

Financial

Financial Brokerage Company Seeks Automation with Barcode Routing and Digital Document Splitting

SNAPS proposed a solution integrated with the client’s workflow environment that helped to eliminate lost documents and enable faster processing of paper based documents received through the client’s mailroom. Documents that are scanned in the mailroom today are separated by barcode header pages which allow the Snapsflow application to pick up the document, create a workflow ticket within client's workflow system, correctly orientate the image and present the image via the SNAPS TifEd viewer to the client’s indexer for completion of any required indexing data.

Retail

Large Home Improvement Store Chain Automates Their Order Process

Our client was implementing a new system to automatically provide sub-contractors with project information when customers select and purchase custom home improvement projects, such as buying carpet or kitchen cabinets. The client was converting from a pen and paper system to a computer based system.

Insurance

Insurance Claims Outsourcing Company Seeks Automation for Claims Process

Our client is a customer response management company that provides a multifaceted, quality-control monitoring for driver safety, customer service, and insurance claims processing. These services are offered to companies of all types and sizes. The insurance claims division had a need to streamline claims document processing and paper based workflows. Their volumes had nearly doubled and they had resorted to printing faxes and pushed them through a manual paper process. Our client had issues with busy signals, calls not being answered and over all hardware reliability issues associated with their existing fax solution.

Healthcare

Automation of Distribution of ER Discharge Summaries

As one of the nation's leading operators of general acute care hospitals, this customer has over 100 hospitals in 30 states. When patients are seen in the emergency room (ER), it is important that their primary care physician is informed of the outcome of the encounter. With over 123 million emergency visits annually this becomes a difficult, time consuming task.

Human Resources

Document Type Classification for Employee Background Checks

This client provides employee background checks for companies throughout the United States. Before a company can perform a background check, the candidate must give his/her permission by signing a form and faxing it to the company. The company then faxes the form to the background checking agency. In this process it was customary for our client to receive batches of background check approval forms from their customers via fax. Hundreds of faxes were received each day on their RightFax server. Several employees were assigned to viewing each incoming fax and splitting them based on the type of documents contained in each fax. Once split, the documents were routed to the appropriate department for further processing.

Distribution

Implementing Fax into a “Call Blending” Application for Global Distribution Company

This large maintenance supply distribution company receives orders via telephone, Internet and fax. Fax orders are received via a set of 6 fax machines centrally located in the call center and were manually sorted and tracked by region. Orders were manually transcribed into the Client's Oracle Forms system. One fax could contain multiple orders or be an amendment to a previous fax. Response time was an issue, since fax orders received had to be entered as orders in Oracle Forms, before the cut off time, for the region in order to make the delivery dates. Faxes were sorted and processed by region as part of the Local Value Proposition, a business process introduced to better know and serve their customer base. The client needed a solution that would assist with the retrieval, tracking and processing of faxes. This need was driven by the emergence of the second call center which was currently being built. The new call center is being located several time zones away. The client needed an electronic method of delivering faxed orders when resource allocation rules routed work from one call center to the other.

Collaboration Improves Lives

This simple axiom drives everything we do. It shapes how we approach problems, execute solutions and measure results. It’s not enough to be a real-time organization; you need to facilitate real-time collaboration. We do this using the Adaptive Exchange Methodology.

The Adaptive Exchange Methodology uses a stack of technologies called the Snapsflow Framework. Each technology is focused on overcoming specific challenges in achieving Real Time Collaboration. The Holon Framework was built, from the ground up, to be configured into combinations that lower the technical and human hurdles to collaboration while optimizing strategic agility and operational efficiency.